1 Free viewing and paid access

A registered user can watch content available for free without purchasing a plan. VIP and VIP+ unlock the paid features described in the app before checkout. The app will show which features are included in each plan.

2 Price and term

VIP currently costs USD 5.99 for 12 months and VIP+ currently costs USD 45 for 12 months. The final total, any applicable taxes, currency, and payment method are displayed before you confirm a purchase. The checkout price you accept applies to that purchase; a later price change does not change the price of a period you already bought.

Paid access begins when the purchase is successfully completed and the plan is activated, as shown in the app or purchase confirmation. Each purchase provides one 12-month period. VIP includes 5 GB of total account storage for that period. VIP+ includes 30 GB of total account storage for that period. Under either plan, an individual video upload can be up to 5 GB and must fit within the account’s remaining storage space.

3 No automatic renewal

VIP and VIP+ do not renew automatically. Ghostyk will not charge you automatically for another 12 months. If you want to continue paid access after expiry, you must make a new purchase at the price displayed at that time. Paid features stop at the end of the current 12-month period.

4 Payment processing

Purchases in both the iOS and Android Ghostyk apps use a Stripe payment gateway. The app shows the final price and available payment method before you confirm a purchase. Stripe processes the payment and may maintain transaction records under its own terms and privacy practices. We do not ask you to provide card details by email. If a payment fails or is not completed, paid features may not activate. Contact info@ghostyk.com if the payment succeeded but access did not appear.

5 Refunds and cancellation rights

You may request a refund or another remedy when required by applicable law, including when a paid feature does not conform to what was promised. Other refund requests will be reviewed under the refund terms shown to you at checkout.

If you change your mind or no longer want a plan, you may ask us for a voluntary refund within seven calendar days after the purchase date. We will review the request; a request within this period does not guarantee a refund. After seven days, we ordinarily do not issue refunds solely because you changed your mind or stopped using the plan. For example, if you use a 12-month plan for six months and then stop using it, we ordinarily do not refund the remaining six months for that reason alone. Cancelling or deleting an account does not by itself create a refund for unused months.

The seven-day request period does not limit remedies for an incorrect or unauthorized charge, paid access or features not delivered as agreed, a refund we expressly promised, or rights you have under applicable law. It also does not limit your ability to dispute a charge with your bank or card issuer.

For a Ghostyk purchase processed through Stripe, contact info@ghostyk.com with the date, plan, transaction reference, and a description of the problem. Do not send us your full card number or password. We will investigate the request and, where appropriate, initiate a refund through Stripe.

Any statutory right to cancel or withdraw from a digital-service purchase remains available to the extent required by the law applicable to you. Where a lawful exception depends on your express request for immediate access or an acknowledgement at checkout, it applies only if the required conditions were met. This policy does not waive your mandatory consumer rights.

6 Technical problems

If a feature you purchased does not activate or materially fails to work, contact info@ghostyk.com with the account identifier, purchase reference, date, device, and a description or screenshot of the issue if you can safely provide one. We will investigate and provide a remedy required by applicable law, which may include restoring access, correcting the issue, a price reduction, or a refund as appropriate.

7 Expiry, account deletion, and purchases

After a paid plan expires, you have seven days to buy another period. If you do not, Ghostyk closes the account and makes its content inaccessible through the Service. Associated account data is permanently erased from systems Ghostyk controls no later than 30 days after the paid plan expires, as described in the Terms of Use. Erasure may occur when the account closes. You may also delete your account at any time through the app; this does not remotely uninstall the app from your device. The seven days after plan expiry concern renewal before account closure; they are separate from the seven days after purchase for voluntary refund requests. Payment records held independently by Stripe, a bank, or a card issuer are subject to their practices and legal obligations.

8 Payment disputes

Please contact info@ghostyk.com if you believe a charge is incorrect so we can help investigate. You may also contact your bank or card issuer and use any dispute or chargeback rights available to you. We may provide accurate transaction evidence through Stripe in response to a dispute. We do not treat a good-faith payment dispute as a Terms violation solely because you raised it.

9 Changes and contact

We may update this policy for future purchases and will give reasonable notice of material changes. A change does not alter the price or duration of a period you already purchased. For payment questions, contact info@ghostyk.com with “Payment” in the subject line.